Upload or select any raw DU target Excel sheet (EC Expiries, Target Lists, Contract Expiries). The AI agent will cross-reference with all 649 assigned accounts, check local files in D:\ and E:\, chunk contracts into 9-batches, and build prepared 1-click WhatsApp and Outlook outreach matrices.
📁 Upload Raw DU Excel File
Supports .xlsx, .xlsm, .xls with multiple sheets
⚡ Active Ingested Campaign Summary
No campaign processed in this session yet. Click Ingest to analyze dataset.
Intelligent 3-tier routing matrix: (1) SMT Accounts are escalated to du.ServiceManagement@du.ae; (2) Mobile Issues to care.business@du.ae; (3) Fixed/Internet/Speed to Business.Customercare@du.ae. All escalations automatically loop the customer in CC.
📝 Incoming Customer Inquiry / Complaint
🎯 Triage Routing & Draft Escalation
Enter an issue description and click Classify & Route Issue to generate the escalation preview.